My tickets¶

The customer ticket list shows the tickets available to the signed-in customer account.

Overview¶

This page explains how to use My tickets and describes its main effects. Test changes in a test environment first whenever they may affect existing tickets, permissions, notifications, or automations.

Typical workflow¶

View your tickets. Use the available search, filter, and detail views. Clear or change filters if expected records do not appear.
Review ticket statuses and other list data. Use the available search, filter, and detail views. Clear or change filters if expected records do not appear.
Open ticket details. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

Notes¶

Visible menu items and actions depend on the signed-in agent’s group and program permissions.
Deactivated entries are often retained for existing tickets and reports, but are no longer available for new assignments.
After making changes, test at least one realistic use case with a user in the affected role.