System settings

Global system values are shown in a central list and edited individually.

Overview

This page explains how to use System settings and describes its main effects. Test changes in a test environment first whenever they may affect existing tickets, permissions, notifications, or automations.

Typical workflow

  1. Open the settings list. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

  2. Edit an individual setting. Open the existing record, change only the required fields, and check dependent assignments before saving.

  3. Maintain the URL, FQDN, language, and other system values. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

  4. Display the database password securely. Use the available search, filter, and detail views. Clear or change filters if expected records do not appear.

Notes

  • Visible menu items and actions depend on the signed-in agent’s group and program permissions.

  • Deactivated entries are often retained for existing tickets and reports, but are no longer available for new assignments.

  • After making changes, test at least one realistic use case with a user in the affected role.

System settings