System settings

Global system values are shown in a central list and edited individually.

Overview

This page explains how to use System settings and describes its main effects. Test changes in a test environment first whenever they may affect existing tickets, permissions, notifications, or automations.

Typical workflow

  1. Open the settings list. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

  2. Edit an individual setting. Open the existing record, change only the required fields, and check dependent assignments before saving.

  3. Maintain the URL, FQDN, language, and other system values. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

  4. Display the database password securely. Use the available search, filter, and detail views. Clear or change filters if expected records do not appear.

Notes

  • Visible menu items and actions depend on the signed-in agent’s group and program permissions.

  • Deactivated entries are often retained for existing tickets and reports, but are no longer available for new assignments.

  • After making changes, test at least one realistic use case with a user in the affected role.

System settings

Configure the email retrieval interval

Open Administration → System Settings and Email retrieval. Email retrieval interval offers 1, 2, 5, 10, 15 or 30 minutes. Save the chosen value. Qisutu defaults to five minutes.

The running daemon reloads the setting automatically, approximately every 15 seconds in this version. No service restart or additional cron job is required. The interval applies to checking all active IMAP accounts in the instance; it is not a separate schedule per mailbox. If email is missing, first check the daemon, account activation and communication log.

Company name and logo in system emails

In Email design, Company name in emails and Company logo in emails control system-generated HTML email branding. PNG, JPEG and GIF logos up to 2 MB are accepted; display is limited to 28 × 28 pixels in the email header. Without a custom logo, the bundled Qisutu logo is used.

Save the settings and inspect a real test notification or automatic response. Branding replaces neither a queue-specific salutation nor a signature.

Standard tickets alongside customer forms

Standard ticket in addition to forms keeps standard ticket creation available even when custom customer forms are offered. Without this additional option, the available forms determine the offered creation workflow. Check the result as a signed-in contact who has access to a custom form.