Personal preferences

Agents and customers open their personal preferences by selecting the gear icon at the bottom of the navigation.

The preferences page lets users configure settings such as language, time zone, interface appearance, home page, and the number of entries shown per page.

Other areas

The manual describes notification options, absence information, behavior after a ticket reply, and password changes in text. No additional screenshots are planned for these straightforward forms.

The absence note is not sent as a reply to a ticket. In the current version, specifying a substitute also does not automatically forward or reassign tickets.