Navigation¶
The navigation is generated from the active program descriptions and filtered by account type, group, and permission.
Agent area¶
The agent navigation is visible in the dashboard home-page screenshot.
Administration area¶
The administration navigation groups the available configuration areas.
Presence and direct collaboration¶
Currently open by shows other agents viewing this ticket. Message opens direct chat. When nobody else has the ticket open, Invite a colleague invites an online colleague with a ticket link.
An invitation changes neither permissions nor ownership. A confirmed Transfer ticket changes the owner and creates an internal handover note. See Internal chat and ticket collaboration for the workflow.
