Navigation¶

The navigation is generated from the active program descriptions and filtered by account type, group, and permission.

Agent area¶

The agent navigation is visible in the dashboard home-page screenshot.

Administration area¶

The administration navigation groups the available configuration areas.

Qisutu Manual 1.0.2
  • Introduction
    • About Qisutu
      • Overview
      • Typical workflow
      • Notes
    • Feature overview
      • Overview
      • Typical workflow
      • Notes
    • Roles and areas
      • Overview
      • Typical workflow
      • Notes
  • Installation and updates
    • Requirements
      • Supported systems
      • Pre-installation checks
      • Required software
    • Downloading the archive and preparing the system
      • Downloading and extracting the archive
      • Preparing the system user
      • Starting the installation script
      • Installing on a completely unprepared server
      • Troubleshooting
    • Web installer
      • Step 1: Welcome and system check
      • Step 2: License terms
      • Step 3: Configure the database
      • Step 4: System settings
      • Step 5: Email settings
      • Step 6: Completion
    • Multiple instances
      • Example layout
      • Installing another instance
      • Separating instances
      • Operational notes
    • Updating Qisutu
      • Preparation and backup
      • Downloading the release
      • Starting the update
      • Update process
      • Post-update checks
      • Failed update
    • Preparing OAuth2
    • Embedding public web forms
    • File permissions, services, and logs
  • Basics
    • Signing in
    • Resetting a password
      • Requesting a reset link
      • Opening the email
      • Setting a new password
      • Invalid link
    • Two-factor authentication
      • Starting setup
      • QR code and authenticator code
      • Recovery codes
      • Active two-factor authentication
      • Signing in with a second factor
      • Administrative reset
    • Dashboard
    • Navigation
      • Agent area
      • Administration area
    • Personal preferences
      • Other areas
  • Agent guide
    • Ticket list
      • Overview
      • Typical workflow
      • Notes
    • Creating a ticket
      • Overview
      • Typical workflow
      • Notes
    • Ticket details
      • Overview
      • Typical workflow
      • Notes
    • Articles and communication
      • Overview
      • Typical workflow
      • Notes
    • Ticket properties and actions
      • Overview
      • Typical workflow
      • Notes
    • Searching, filtering, and bulk actions
      • Overview
      • Typical workflow
      • Notes
    • Ticket checklists
      • Overview
      • Typical workflow
      • Notes
    • Time tracking
      • Overview
      • Typical workflow
      • Notes
    • Ticket links
      • Overview
      • Typical workflow
      • Notes
    • Splitting and merging tickets
      • Overview
      • Typical workflow
      • Notes
    • CMDB on a ticket
      • Overview
      • Typical workflow
      • Notes
    • Knowledge base
      • Overview
      • Typical workflow
      • Notes
    • Customers and organizations
      • Overview
      • Typical workflow
      • Notes
    • Configuration Management Database
      • Overview
      • Typical workflow
      • Notes
    • Reports
      • Overview
      • Typical workflow
      • Notes
  • Customer guide
    • Customer registration
      • Overview
      • Typical workflow
      • Notes
    • Creating a ticket
      • Overview
      • Typical workflow
      • Notes
    • My tickets
      • Overview
      • Typical workflow
      • Notes
    • Ticket details and replies
      • Overview
      • Typical workflow
      • Notes
    • Knowledge base
      • Overview
      • Typical workflow
      • Notes
    • Personal preferences
      • Overview
      • Typical workflow
      • Notes
  • Administration
    • System and user management
      • System settings
        • Overview
        • Typical workflow
        • Notes
      • Agents
        • Overview
        • Typical workflow
        • Notes
      • Customers
        • Overview
        • Typical workflow
        • Notes
      • Customer users
        • Overview
        • Typical workflow
        • Notes
      • Groups
        • Overview
        • Typical workflow
        • Notes
      • Program configurations
        • Overview
        • Typical workflow
        • Notes
      • LDAP and Active Directory
        • Overview
        • Typical workflow
        • Notes
    • Ticket configuration
      • Queues
        • Overview
        • Typical workflow
        • Notes
      • Dynamic fields
        • Overview
        • Typical workflow
        • Notes
      • Services
        • Overview
        • Typical workflow
        • Notes
      • Service Level Agreements
        • Overview
        • Typical workflow
        • Notes
      • Customer services
        • Overview
        • Typical workflow
        • Notes
      • Calendars
        • Overview
        • Typical workflow
        • Notes
      • Ticket statuses
        • Overview
        • Typical workflow
        • Notes
      • Salutations
        • Overview
        • Typical workflow
        • Notes
      • Signatures
        • Overview
        • Typical workflow
        • Notes
      • System email addresses
        • Overview
        • Typical workflow
        • Notes
      • Response templates
        • Overview
        • Typical workflow
        • Notes
      • Checklists
        • Overview
        • Typical workflow
        • Notes
      • Ticket forms
        • Overview
        • Typical workflow
        • Notes
    • Email and communication
      • Email retrieval
      • SMTP delivery
        • Overview
        • Typical workflow
        • Notes
      • Postmaster filters
        • Overview
        • Typical workflow
        • Notes
      • Agent notifications
        • Overview
        • Typical workflow
        • Notes
      • Automatic customer replies
        • Overview
        • Typical workflow
        • Notes
      • Email encryption
        • Overview
        • Typical workflow
        • Notes
      • Communication log
        • Overview
        • Typical workflow
        • Notes
    • Automation
      • Triggers
        • Overview
        • Typical workflow
        • Notes
      • Scheduled rules
        • Overview
        • Typical workflow
        • Notes
      • Automation jobs
        • Overview
        • Typical workflow
        • Notes
    • CMDB administration
      • Configuration Items
        • Overview
        • Typical workflow
        • Notes
      • CMDB structure
        • Overview
        • Typical workflow
        • Notes
      • CMDB CSV imports
        • Overview
        • Typical workflow
        • Notes
    • Data imports and time tracking
      • CSV imports for master data
        • Overview
        • Typical workflow
        • Notes
      • Activity types
        • Overview
        • Typical workflow
        • Notes
      • Time-accounting report
        • Overview
        • Typical workflow
        • Notes
    • Interfaces and extensions
      • REST API
        • Overview
        • Typical workflow
        • Notes
      • Add-ons
        • Overview
        • Typical workflow
        • Notes
  • Operation and maintenance
    • Qisutu daemon
      • Overview
      • Typical workflow
      • Notes
    • Manual email retrieval
      • Overview
      • Typical workflow
      • Notes
    • Escalation check
      • Overview
      • Typical workflow
      • Notes
    • Rebuilding the search index
      • Overview
      • Typical workflow
      • Notes
    • Running a CMDB import
      • Overview
      • Typical workflow
      • Notes
    • Logs
      • Overview
      • Typical workflow
      • Notes
    • Security features
      • Overview
      • Typical workflow
      • Notes
  • Reference
    • Function directory
      • Sign-in and general programs
      • Ticket and customer areas
      • Reports
      • Administration
      • Personal preferences and downloads
      • Other functions without their own program description
    • REST API routes
      • Core routes
      • Permission scopes
    • Public forms
      • Overview
      • Typical workflow
      • Notes
    • Directory structure
      • Overview
      • Typical workflow
      • Notes
    • License and third-party components
      • Overview
      • Typical workflow
      • Notes
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