Embedding public web forms

Public ticket forms are provided through form.pl and can be embedded in external websites.

This chapter covers the following tasks:

• Using the public URL identifier

• Embedding the form in a website

• Transmitting contact and ticket data securely

• Accounting for rate limits and form protection

Automatic process startup and multiple attachments

Forms can accept multiple files and optionally start an active KimProcesses template after ticket creation. The selector appears only when the add-on is available and enabled. A process-start failure does not remove the ticket; an internal note contains the error.

Configuration is explained in Start processes after a form submission.