Manual email retrieval¶

The command-line program supports targeted email retrieval outside the regular daemon cycle.

Overview¶

This page explains manual email retrieval and describes its main effects. Test changes in a test environment first whenever they may affect existing tickets, permissions, notifications, or automations.

Typical workflow¶

Load the instance configuration. Use the available search, filter, and detail views. Clear or change filters if expected records do not appear.
Retrieve configured mailboxes. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.
Run postmaster processing and logging. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

Notes¶

Visible menu items and actions depend on the signed-in agent’s group and program permissions.
Deactivated entries are often retained for existing tickets and reports, but are no longer available for new assignments.
After making changes, test at least one realistic use case with a user in the affected role.