Running a CMDB import

CMDB import runs can be processed with the command-line program.

Overview

This page explains how to run a CMDB import and describes its main effects. Test changes in a test environment first whenever they may affect existing tickets, permissions, notifications, or automations.

Typical workflow

1. Select a pending import run. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

2. Process the import profile and CSV data. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

3. Log the status and errors. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

Notes

• Visible menu items and actions depend on the signed-in agent’s group and program permissions.

• Deactivated entries are often retained for existing tickets and reports, but are no longer available for new assignments.

• After making changes, test at least one realistic use case with a user in the affected role.