Rebuilding the search index¶

The supplied command-line program can rebuild the entire ticket search index.

Overview¶

This page explains how to rebuild the search index and describes the main effects. Test changes in a test environment first whenever they may affect existing tickets, permissions, notifications, or automations.

Typical workflow¶

Start rebuilding the index. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.
Index tickets and articles. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.
Check progress and errors. Perform the function in the designated form and immediately verify the result in the corresponding overview or on the affected ticket.

Notes¶

Visible menu items and actions depend on the signed-in agent’s group and program permissions.
Deactivated entries are often retained for existing tickets and reports, but are no longer available for new assignments.
After making changes, test at least one realistic use case with a user in the affected role.